Directions Program


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Our Directions Program encompasses many elements that are offered to help community businesses and agencies create their map to providing inclusive services.  Services of this program do also extend to providing information and guidance to individuals in our region as well. The program offers Awareness Training, Web Accessibility Audits, Physical Accessibility Assessments as well as information on Duty to Accommodate legislation.


The Program

Learn more about each main 'direction' below and how we may be able assist you.

Awareness Training Information

Who presents the training?
The presentations are delivered by experienced and knowledgeable staff from our Centre. Our staff deliver the presentation in a comfortable and relaxed manner.  Training is typically facilitated by one person, however, more individuals may be involved.

What is this training?
The training is intended to enhance all of our interactions with anyone. This is accomplished through depicting both positive and negative interactions, then focusing on positive. Blended into the presentation are real-life scenarios.

Where does the training take place?
Generally, the training will take place at any location of your convenience - we come to you and your staff. Our staff is equipped with all of the latest multimedia equipment and usually only require access to an electrical outlet.  There can be arragements made when booking, for off-site training for your staff.

When does the training take place?
Training dates and times are available virtually anytime to meet you and your staffs' needs. Available times and dates are, however, delivered on a first come - first served basis. Schedule your training as early as possible for greater flexibility. Presentation duration can be tailored to a 1 hour, 2 hour, 2.5 hour, or half-day session, dependent on your needs.

Why is the training being offered?
The training is offered to meet a need within our community that will assist in demystifying the realities of persons living with disabilities through real discussion: promoting inclusion and the Independent Living Philosophy throughout our region.

How is the training delivered?
The training is delivered in a comfortable, fun and "real-life" way. You and your staff will appreciate our professionally developed multimedia presentation, inclusive of video clips and graphical depictions. The presentation can, and most often is, tailored to your specific group. The actual presentation also remains quite fluid during delivery, allowing for better group participation.

Read some actual comments of training participants collected from our evaluation forms:

  • "My awareness of this topic has improved dramatically - I had no idea!!"
  • "I would highly recommend attendance to this seminar"
  • "Explained everything in great detail - teacher did an excellent job!"
  • "Enthusiastic - good knowledge of subject"
  • "Humourous... not too formal"

Accessibility Assessment Information

With the enforcement of the Accessibility for Ontarians with Disabilities Act (AODA) , all facilities will be required to meet a standard of accessibility.  More than just ramps at the door, accessibility encompasses many elements including counter heights, types of door handles used, grab bars and so much more.

At the ILRC we are able to assist businesses determine whether their current facility meets the minimum standard of accessibility, as well as determine what areas need to be addressed to ensure accessibility.

We also provide information on funding sources available to cover costs associated with building modifications to ensure accessibility. 


Website Accessibility Information

Recognizing that visitors to your website have unique needs and abilities in how they access technology is the first step in providing an inclusive online environment.  Providing accessible Internet content to your visitors can oftentimes seem like a daunting task: one with great expense. 

Before you have your website rebuilt to accessible standards, why not have a conclusive audit of your existing site performed first.  Many have found there is great advantages to having this report in hand prior to approaching Internet developers to redesign or upgrade a website.

The detailed report will:
1.  Outline standard website accessibility issues as they pertain to your website
2.  Edeavour to assist you with design strategies to avoid accessibility issues in the future
3.  Outline where your website's strengths are regarding accessibility features
4.  Povide you with options of how to best proceed. 


Duty To Accomodate Information

The Duty To Accommodate is a legal obligation to ensure that employment opportunities, policies and practices, and ultimately programs, services and facilities are accessible and equal to all and do not discriminate.  That factors such as disability, age, sex, family status, marital status, colour, record of offences, sexual orientation, race, ethnic / national origin and/or religious beliefs are not barriers or perceived barriers to access in its broadest context.

The Duty To Accommodate is covered under the Human Rights Code, and all employers must comply.

The ILRC proves assistance to employers in understanding their accommodation requirements.  We provide information, guidance and education on the standards and provide support to employers as required.


Contact Us:

For more information about our Directions Program and its components please contact us today

Katrina O'Neill
Accessibility Facilitator
Email: